/* Callathon styles. Palette drawn from the logo: leaf green, signal red,
   slate gray, on a cool green-tinted mist. Status discs echo the logo's circles. */

:root {
  --leaf: #2f9e5b;
  --leaf-deep: #1d6b3e;
  --leaf-wash: #e3f2e8;
  --signal: #d9443a;
  --signal-wash: #fbe6e4;
  --slate: #8b9298;
  --slate-wash: #eef0f1;
  --mist: #edf2ef;
  --paper: #ffffff;
  --ink: #18241d;
  --ink-soft: #4d5a52;
  --line: #d3ddd6;
  --focus: #1f6fd1;
  --on-accent: #ffffff;
  --danger-hover: #b8352d;
  --danger-text: #a3332b;
  --bad-text: #8f2a23;
  --warn-bg: #fff6e0;
  --warn-line: #e0b24a;
  --warn-text: #6b4d0e;
  --field-disabled: #f6f8f7;
  --row-hover: #f6faf7;
  --canvas: #f7faf8;
  --canvas-line: #bfd2c5;
  --ring-new: #c4cacd;
  --chip-line: #d6dadd;
  --mine-line: #b9dfc6;
  --outcome-hover: #a9c7b4;
  --muted-item: #a7aeaa;
  --tint: rgba(0, 0, 0, 0.08);
  --toast-bg: #18241d;
  --toast-text: #ffffff;
  --code-bg: #18241d;
  --code-text: #d9f2e1;
  --overlay: rgba(24, 36, 29, 0.45);
  --menu-shadow: 0 10px 30px rgba(24, 36, 29, 0.18);
  --modal-shadow: 0 20px 50px rgba(0, 0, 0, 0.25);
  color-scheme: light;
  --radius-lg: 14px;
  --radius: 10px;
  --radius-sm: 6px;
  --shadow: 0 1px 2px rgba(24, 36, 29, 0.06), 0 4px 14px rgba(24, 36, 29, 0.05);
  --font: "Segoe UI", system-ui, -apple-system, "Helvetica Neue", Roboto, Arial, sans-serif;
  --tap: 44px;
}

/* Dark theme: same structure, re-tuned tokens. Set by theme.js / the toolbar toggle. */
[data-theme="dark"] {
  --leaf: #37a866;
  --leaf-deep: #7fd3a0;
  --leaf-wash: #1c3326;
  --signal: #e2574c;
  --signal-wash: #3a2120;
  --slate: #7a848a;
  --slate-wash: #263029;
  --mist: #121a15;
  --paper: #1a241e;
  --ink: #e3ebe5;
  --ink-soft: #a2b0a7;
  --line: #2f3d34;
  --focus: #6aa8ff;
  --danger-hover: #c9463c;
  --danger-text: #f19a92;
  --bad-text: #f3aaa3;
  --warn-bg: #352c14;
  --warn-line: #a3802c;
  --warn-text: #f0d79a;
  --field-disabled: #212c25;
  --row-hover: #1f2b24;
  --canvas: #161f1a;
  --canvas-line: #34503f;
  --ring-new: #56615a;
  --chip-line: #3a463f;
  --mine-line: #2f5a40;
  --outcome-hover: #3f6b51;
  --muted-item: #5e6a63;
  --tint: rgba(255, 255, 255, 0.1);
  --toast-bg: #e3ebe5;
  --toast-text: #18241d;
  --code-bg: #0c120e;
  --code-text: #bfe8cd;
  --overlay: rgba(0, 0, 0, 0.6);
  --shadow: 0 1px 2px rgba(0, 0, 0, 0.3), 0 4px 14px rgba(0, 0, 0, 0.25);
  --menu-shadow: 0 10px 30px rgba(0, 0, 0, 0.5);
  --modal-shadow: 0 20px 50px rgba(0, 0, 0, 0.6);
  color-scheme: dark;
}

*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  font-family: var(--font);
  font-size: 16px;
  line-height: 1.5;
  color: var(--ink);
  background: var(--mist);
  min-height: 100vh;
}
img, svg { display: block; max-width: 100%; }
h1, h2 { line-height: 1.2; margin: 0; letter-spacing: -0.01em; }
h1 { font-size: 1.75rem; font-weight: 700; }
p { margin: 0 0 0.75rem; }
a { color: var(--leaf-deep); }
hr { border: 0; border-top: 1px solid var(--line); margin: 1.25rem 0; width: 100%; }
[hidden] { display: none !important; }
:focus-visible { outline: 3px solid var(--focus); outline-offset: 2px; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.muted { color: var(--ink-soft); font-size: 0.925rem; }
.noscript { padding: 2rem; text-align: center; }

/* ---------- loading ---------- */
#progress {
  position: fixed; top: 0; left: 0; right: 0; height: 3px; z-index: 100;
  background: linear-gradient(90deg, transparent, var(--leaf), transparent);
  background-size: 50% 100%; background-repeat: no-repeat;
  opacity: 0; transition: opacity 0.2s;
}
body.is-loading #progress { opacity: 1; animation: sweep 1s linear infinite; }
@keyframes sweep { from { background-position: -50% 0; } to { background-position: 150% 0; } }

.spinner {
  width: 22px; height: 22px; border-radius: 50%;
  border: 3px solid var(--leaf-wash); border-top-color: var(--leaf);
  animation: spin 0.8s linear infinite; flex: none;
}
@keyframes spin { to { transform: rotate(360deg); } }
.boot { min-height: 100vh; display: grid; place-content: center; justify-items: center; gap: 1.25rem; padding: 2rem; text-align: center; }
.loading-block { display: flex; align-items: center; gap: 0.75rem; padding: 2rem 1rem; color: var(--ink-soft); justify-content: center; }

/* ---------- buttons ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 0.5rem;
  min-height: var(--tap); padding: 0.5rem 1.15rem;
  font: inherit; font-weight: 600; line-height: 1.2; text-decoration: none;
  border-radius: 999px; border: 1.5px solid transparent; cursor: pointer;
  transition: background-color 0.15s, border-color 0.15s;
}
.btn:disabled { opacity: 0.55; cursor: not-allowed; }
.btn-primary { background: var(--leaf); color: var(--on-accent); }
.btn-primary:hover:not(:disabled) { background: var(--leaf-deep); }
.btn-quiet { background: var(--paper); color: var(--ink); border-color: var(--line); }
.btn-quiet:hover:not(:disabled) { border-color: var(--leaf); }
.btn-danger { background: var(--signal); color: var(--on-accent); }
.btn-danger:hover:not(:disabled) { background: var(--danger-hover); }
.btn-small { min-height: 36px; padding: 0.35rem 0.85rem; font-size: 0.9rem; }
.btn-block { width: 100%; }
.btn-icon { width: var(--tap); padding: 0; font-size: 1.3rem; }
.btn.is-busy::before {
  content: ""; width: 16px; height: 16px; border-radius: 50%;
  border: 2px solid currentColor; border-right-color: transparent; animation: spin 0.7s linear infinite;
}
.btn-link {
  background: none; border: 0; padding: 0.25rem 0; font: inherit; color: var(--leaf-deep);
  text-decoration: underline; text-underline-offset: 3px; cursor: pointer; min-height: 36px;
}
.btn-call { background: var(--leaf-wash); color: var(--leaf-deep); border-color: var(--leaf); }
.btn-call[aria-disabled="true"] { opacity: 0.45; pointer-events: none; }

/* ---------- forms ---------- */
.label { display: block; font-weight: 600; font-size: 0.95rem; margin-bottom: 0.3rem; }
.label-row { display: flex; justify-content: space-between; align-items: baseline; }
.req { color: var(--signal); }
.counter { font-size: 0.8rem; color: var(--ink-soft); }
input[type="text"], input[type="email"], input[type="tel"], input[type="search"], select, textarea {
  width: 100%; min-height: var(--tap); padding: 0.55rem 0.75rem;
  font: inherit; color: var(--ink); background: var(--paper);
  border: 1.5px solid var(--line); border-radius: var(--radius-sm);
}
textarea { resize: vertical; min-height: 6rem; }
input:focus, select:focus, textarea:focus { border-color: var(--leaf); outline: 3px solid var(--leaf-wash); outline-offset: 0; }
input:disabled, select:disabled { background: var(--field-disabled); color: var(--ink-soft); }
.is-invalid { border-color: var(--signal) !important; background: var(--signal-wash) !important; }
.check { display: flex; align-items: flex-start; gap: 0.6rem; cursor: pointer; }
.check input { width: 20px; height: 20px; margin: 0.15rem 0 0; accent-color: var(--leaf); flex: none; }
.check-lg { font-size: 1.05rem; font-weight: 600; padding: 0.75rem 0; }
.field { margin-bottom: 1rem; }
.stack > * + * { margin-top: 0.75rem; }
.stack-sm > * + * { margin-top: 0.5rem; }
.form-actions { display: flex; flex-wrap: wrap; gap: 0.75rem; margin-top: 1rem; }
.with-action { display: flex; gap: 0.5rem; }
.with-action input { flex: 1; }
.option-row { display: grid; grid-template-columns: 5.5rem 1fr auto; align-items: center; gap: 0.5rem; }
.option-num { font-size: 0.875rem; color: var(--ink-soft); }
.file-row { display: flex; align-items: center; gap: 0.75rem; flex-wrap: wrap; margin-top: 1rem; }
.file-btn { position: relative; overflow: hidden; }
.file-btn input[type="file"] { position: absolute; inset: 0; opacity: 0; cursor: pointer; font-size: 0; }
.file-btn:focus-within { outline: 3px solid var(--focus); outline-offset: 2px; }
.file-name { color: var(--ink-soft); font-size: 0.925rem; word-break: break-all; }

/* ---------- top bar ---------- */
.topbar { background: var(--paper); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 20; }
.topbar-inner {
  max-width: 1180px; margin: 0 auto; padding: 0.5rem 1.25rem;
  display: flex; align-items: center; gap: 1.5rem;
}
.brand { display: flex; align-items: center; gap: 0.6rem; text-decoration: none; color: var(--ink); }
.brand img { width: 40px; height: auto; }
.brand-name { font-weight: 700; font-size: 1.15rem; letter-spacing: -0.01em; }
.nav { display: flex; gap: 0.25rem; }
.nav-link {
  padding: 0.5rem 0.9rem; border-radius: 999px; text-decoration: none; color: var(--ink-soft); font-weight: 600;
  min-height: var(--tap); display: inline-flex; align-items: center;
}
.nav-link:hover { color: var(--ink); background: var(--mist); }
.nav-link.is-active { color: var(--leaf-deep); background: var(--leaf-wash); }
.nav-user { margin-left: auto; display: flex; align-items: center; gap: 0.75rem; min-width: 0; }
.nav-email { color: var(--ink-soft); font-size: 0.9rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 220px; }

/* ---------- page ---------- */
.main { max-width: 1180px; margin: 0 auto; padding: 1.75rem 1.25rem 4rem; outline: none; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 1rem; flex-wrap: wrap; margin-bottom: 1.25rem; }
.page-sub { color: var(--ink-soft); margin: 0.35rem 0 0; max-width: 62ch; }
.back-link { display: inline-block; margin-bottom: 0.75rem; text-decoration: none; font-weight: 600; font-size: 0.95rem; }
.back-link:hover { text-decoration: underline; }
.panel {
  background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-lg);
  padding: 1.25rem 1.35rem; box-shadow: var(--shadow); min-width: 0;
}
.panel-narrow { max-width: 620px; }
.panel-title { font-size: 1.1rem; font-weight: 700; margin-bottom: 1rem; }
.two-col { display: grid; grid-template-columns: 1fr 1fr; gap: 1.25rem; align-items: start; }
.two-col-wide-right { grid-template-columns: minmax(0, 2fr) minmax(0, 3fr); }

/* ---------- banners & toasts ---------- */
.banner { border-radius: var(--radius); padding: 0.85rem 1rem; margin-bottom: 1rem; border: 1px solid; }
.banner > div { margin-top: 0.15rem; }
.banner-info { background: var(--paper); border-color: var(--leaf); border-left-width: 6px; }
.banner-good { background: var(--leaf-wash); border-color: var(--leaf); color: var(--leaf-deep); }
.banner-bad { background: var(--signal-wash); border-color: var(--signal); color: var(--bad-text); }
.banner-warn { background: var(--warn-bg); border-color: var(--warn-line); color: var(--warn-text); }
.instruction { font-size: 1.05rem; }

#toasts {
  position: fixed; z-index: 60; right: 1rem; bottom: 1rem; left: auto;
  display: flex; flex-direction: column; gap: 0.5rem; width: min(420px, calc(100vw - 2rem));
}
.toast {
  display: flex; align-items: flex-start; gap: 0.75rem; padding: 0.8rem 0.9rem 0.8rem 1rem;
  background: var(--toast-bg); color: var(--toast-text); border-radius: var(--radius); box-shadow: 0 8px 24px rgba(0, 0, 0, 0.25);
  border-left: 6px solid var(--leaf); animation: toast-in 0.18s ease-out;
}
.toast-error { border-left-color: var(--signal); }
.toast-info { border-left-color: var(--slate); }
.toast-text { flex: 1; }
.toast-close { background: none; border: 0; color: inherit; font-size: 1.3rem; line-height: 1; cursor: pointer; padding: 0 0.25rem; opacity: 0.8; }
@keyframes toast-in { from { transform: translateY(8px); opacity: 0; } }

/* ---------- status discs (the logo's circles) ---------- */
.disc {
  flex: none; width: 34px; height: 34px; border-radius: 50%;
  display: inline-grid; place-items: center; border: 2px solid transparent;
}
.disc svg { width: 70%; height: 70%; fill: none; stroke: currentColor; stroke-width: 2.8; stroke-linecap: round; stroke-linejoin: round; }
.disc-sm { width: 24px; height: 24px; }
.disc-good { background: var(--leaf); color: var(--on-accent); }
.disc-bad { background: var(--signal); color: var(--on-accent); }
.disc-idle { background: var(--slate); color: var(--on-accent); }
.disc-wait { background: var(--paper); color: var(--leaf); border-color: var(--leaf); }
.disc-new { background: var(--paper); color: var(--slate); border-color: var(--ring-new); }
.disc-new svg { stroke-width: 6; }
.tone-good { color: var(--leaf-deep); }
.tone-bad { color: var(--danger-text); }
.tone-idle, .tone-new { color: var(--ink-soft); }
.tone-wait { color: var(--leaf-deep); }

/* ---------- ticket list ---------- */
.list-tools { display: flex; gap: 1rem; align-items: center; justify-content: space-between; flex-wrap: wrap; margin-bottom: 1rem; }
.tabs { display: flex; gap: 0.25rem; background: var(--paper); border: 1px solid var(--line); border-radius: 999px; padding: 4px; overflow-x: auto; max-width: 100%; }
.tab {
  border: 0; background: none; font: inherit; font-weight: 600; color: var(--ink-soft);
  padding: 0.45rem 0.95rem; border-radius: 999px; cursor: pointer; white-space: nowrap; min-height: 38px;
  display: inline-flex; align-items: center; gap: 0.4rem;
}
.tab.is-active { background: var(--leaf); color: var(--on-accent); }
.tab-count { font-size: 0.8rem; background: var(--tint); padding: 0 0.45rem; border-radius: 999px; }
.tab.is-active .tab-count { background: rgba(255, 255, 255, 0.25); }
.search { max-width: 340px; }

.ticket-list {
  background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-lg);
  overflow: hidden; box-shadow: var(--shadow);
}
.ticket-row {
  width: 100%; display: grid; grid-template-columns: 34px 4rem minmax(0, 1.3fr) minmax(0, 1fr) 10.5rem 13rem;
  align-items: center; gap: 1rem; padding: 0.8rem 1.15rem; min-height: 64px;
  background: none; border: 0; border-bottom: 1px solid var(--line); text-align: left;
  font: inherit; color: inherit; cursor: pointer;
}
.ticket-row:last-child { border-bottom: 0; }
.ticket-row:hover { background: var(--row-hover); }
.ticket-row.is-busy { opacity: 0.6; cursor: progress; }
.ticket-row.is-locked .tr-name { color: var(--ink-soft); }
.tr-id { color: var(--ink-soft); font-variant-numeric: tabular-nums; font-weight: 600; }
.tr-name { font-weight: 600; font-size: 1.05rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tr-status { font-weight: 600; font-size: 0.925rem; }
.tr-phone { font-variant-numeric: tabular-nums; color: var(--ink-soft); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tr-lock { justify-self: end; min-width: 0; max-width: 100%; }
.lock-chip {
  display: inline-block; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  font-size: 0.825rem; padding: 0.2rem 0.65rem; border-radius: 999px; background: var(--slate-wash); color: var(--ink-soft);
  border: 1px solid var(--chip-line);
}
.lock-chip::before { content: "In use: "; font-weight: 600; }
.lock-chip.is-mine { background: var(--leaf-wash); color: var(--leaf-deep); border-color: var(--mine-line); }
.lock-chip.is-mine::before { content: ""; }
.empty { padding: 2.5rem 1.25rem; text-align: center; color: var(--ink-soft); }
.pager { display: flex; align-items: center; justify-content: center; gap: 1rem; margin-top: 1rem; color: var(--ink-soft); font-size: 0.925rem; }

/* ---------- ticket detail ---------- */
.status-pill {
  display: inline-flex; align-items: center; gap: 0.5rem; font-weight: 700;
  background: var(--paper); border: 1px solid var(--line); border-radius: 999px; padding: 0.3rem 0.9rem 0.3rem 0.35rem;
}
.hold-note { color: var(--ink-soft); font-size: 0.925rem; margin-bottom: 1rem; }
.ticket-layout {
  display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 1.25rem; align-items: start;
  grid-template-areas: "details call" "history call";
}
.ticket-layout > :nth-child(1) { grid-area: details; }
.ticket-layout > .panel-call { grid-area: call; }
.ticket-layout > .panel-history { grid-area: history; }
.outcomes { display: grid; grid-template-columns: 1fr 1fr; gap: 0.6rem; margin-bottom: 1.25rem; }
.outcome { position: relative; cursor: pointer; }
.outcome input { position: absolute; opacity: 0; inset: 0; margin: 0; cursor: pointer; }
.outcome-face {
  display: grid; grid-template-columns: auto 1fr; grid-template-rows: auto auto; column-gap: 0.7rem; align-items: center;
  border: 2px solid var(--line); border-radius: var(--radius); padding: 0.7rem 0.8rem; min-height: 64px; background: var(--paper);
  transition: border-color 0.12s, background-color 0.12s;
}
.outcome-face .disc { grid-row: span 2; }
.outcome-name { font-weight: 700; line-height: 1.2; }
.outcome-hint { font-size: 0.78rem; color: var(--ink-soft); line-height: 1.25; }
.outcome:hover .outcome-face { border-color: var(--outcome-hover); }
.outcome input:checked + .outcome-face { border-color: var(--leaf); background: var(--leaf-wash); box-shadow: inset 0 0 0 1px var(--leaf); }
.outcome input:focus-visible + .outcome-face { outline: 3px solid var(--focus); outline-offset: 2px; }
.history { list-style: none; margin: 0; padding: 0; }
.history-item { display: flex; gap: 0.75rem; padding: 0.75rem 0; border-top: 1px solid var(--line); }
.history-item:first-child { border-top: 0; padding-top: 0; }
.history-head { display: flex; flex-wrap: wrap; gap: 0.25rem 0.75rem; align-items: baseline; }
.history-notes { margin: 0.25rem 0 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.archived { margin-top: 0.5rem; border-top: 1px dashed var(--line); padding-top: 0.75rem; }
.archived summary { cursor: pointer; font-weight: 600; color: var(--ink-soft); }
.archived dl { display: grid; grid-template-columns: auto 1fr; gap: 0.35rem 1rem; margin: 0.75rem 0 0; }
.archived dt { color: var(--ink-soft); }
.archived dd { margin: 0; overflow-wrap: anywhere; }

/* ---------- admin ---------- */
.admin-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 1rem; }
.admin-tile {
  display: flex; flex-direction: column; gap: 0.3rem; padding: 1.1rem 1.25rem; text-decoration: none; color: var(--ink);
  background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius-lg); border-top: 5px solid var(--leaf);
}
.admin-tile:hover { border-color: var(--leaf); }
.admin-tile-title { font-weight: 700; font-size: 1.1rem; }
.admin-tile-text { color: var(--ink-soft); font-size: 0.95rem; }

.stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0.5rem; margin: 0 0 1rem; }
.stats div { background: var(--mist); border-radius: var(--radius-sm); padding: 0.6rem 0.75rem; }
.stats dt { font-size: 0.8rem; color: var(--ink-soft); }
.stats dd { margin: 0; font-size: 1.4rem; font-weight: 700; font-variant-numeric: tabular-nums; }
.error-list { margin: 0; padding-left: 1.25rem; color: var(--bad-text); max-height: 320px; overflow: auto; }
.error-list li { margin-bottom: 0.25rem; }
.plain-list { margin: 0 0 0.75rem; padding-left: 1.25rem; }

/* template designer */
.designer-layout { display: grid; grid-template-columns: minmax(0, 3fr) minmax(0, 2fr); gap: 1.25rem; align-items: start; }
.designer {
  min-height: 420px; padding: 1rem; border-radius: var(--radius); background: var(--canvas);
  border: 2px dashed var(--canvas-line); outline: none; user-select: none; -webkit-user-select: none; -webkit-touch-callout: none;
}
.designer:focus-visible { border-color: var(--focus); }
.designer-field {
  border: 2px solid var(--leaf); border-radius: var(--radius); background: var(--paper);
  padding: 0.7rem 0.8rem 0.8rem; margin-bottom: 0.75rem; cursor: context-menu;
}
.designer-field:hover, .designer-field:focus-visible { background: var(--leaf-wash); outline: none; box-shadow: 0 0 0 3px rgba(47, 158, 91, 0.25); }
.designer-field input, .designer-field select { pointer-events: none; }
.designer-label { display: flex; align-items: center; flex-wrap: wrap; gap: 0.4rem; font-weight: 700; margin-bottom: 0.4rem; }
.tag { font-size: 0.75rem; font-weight: 600; padding: 0.1rem 0.5rem; border-radius: 999px; background: var(--slate-wash); color: var(--ink-soft); }
.tag-req { background: var(--signal-wash); color: var(--danger-text); }
.csv-preview {
  margin: 0 0 0.75rem; padding: 0.9rem 1rem; background: var(--code-bg); color: var(--code-text); border-radius: var(--radius);
  font-family: ui-monospace, "Cascadia Mono", Consolas, "Liberation Mono", monospace; font-size: 0.85rem;
  white-space: pre; overflow-x: auto;
}

/* context menu & modal */
.ctx-menu {
  position: fixed; z-index: 80; min-width: 180px; padding: 0.35rem; background: var(--paper);
  border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--menu-shadow);
}
.ctx-item {
  display: block; width: 100%; text-align: left; font: inherit; padding: 0.6rem 0.8rem; min-height: 40px;
  background: none; border: 0; border-radius: var(--radius-sm); cursor: pointer; color: var(--ink);
}
.ctx-item:hover:not(:disabled), .ctx-item:focus-visible { background: var(--leaf-wash); outline: none; }
.ctx-item:disabled { color: var(--muted-item); cursor: default; }
.ctx-danger { color: var(--danger-text); }
.ctx-danger:hover:not(:disabled), .ctx-danger:focus-visible { background: var(--signal-wash); }

.overlay {
  position: fixed; inset: 0; z-index: 70; background: var(--overlay);
  display: grid; place-items: center; padding: 1rem; animation: fade 0.12s ease-out;
}
@keyframes fade { from { opacity: 0; } }
.modal {
  width: min(480px, 100%); max-height: calc(100vh - 2rem); overflow: auto;
  background: var(--paper); border-radius: var(--radius-lg); padding: 1.35rem; box-shadow: var(--modal-shadow);
}
.modal-wide { width: min(720px, 100%); }
.modal-title { font-size: 1.25rem; margin-bottom: 0.9rem; overflow-wrap: anywhere; }
.modal-actions { display: flex; justify-content: flex-end; gap: 0.6rem; margin-top: 1.25rem; flex-wrap: wrap; }

/* tables */
.table-wrap { overflow-x: auto; }
.table { width: 100%; border-collapse: collapse; font-size: 0.95rem; }
.table th { text-align: left; font-size: 0.85rem; color: var(--ink-soft); font-weight: 600; padding: 0.5rem 0.6rem; border-bottom: 2px solid var(--line); }
.table td { padding: 0.6rem; border-bottom: 1px solid var(--line); vertical-align: top; overflow-wrap: anywhere; }
.table tr.is-off td { color: var(--ink-soft); }
.td-action { text-align: right; white-space: nowrap; }
.td-details { font-size: 0.85rem; color: var(--ink-soft); max-width: 420px; }

/* ---------- login ---------- */
.login-wrap { min-height: 100vh; display: grid; place-content: center; justify-items: center; padding: 2rem 1rem; gap: 1rem; }
.login-card {
  width: min(420px, calc(100vw - 2rem)); background: var(--paper); border-radius: 20px; padding: 2rem 1.75rem;
  box-shadow: var(--shadow); border: 1px solid var(--line); text-align: center;
}
.login-card form { text-align: left; }
.login-logo { width: 140px; height: auto; margin: 0 auto 0.75rem; }
.login-title { font-size: 2rem; font-weight: 800; letter-spacing: -0.02em; color: var(--leaf-deep); margin-bottom: 0.5rem; }
.login-lead { color: var(--ink-soft); margin-bottom: 1.25rem; overflow-wrap: anywhere; }
.login-links { display: flex; justify-content: space-between; gap: 1rem; margin-top: 1rem; flex-wrap: wrap; }
.login-foot { color: var(--ink-soft); font-size: 0.9rem; text-align: center; }
.code-input { font-size: 1.75rem !important; letter-spacing: 0.4em; text-align: center; font-variant-numeric: tabular-nums; }

/* ---------- responsive ---------- */
@media (max-width: 960px) {
  .ticket-row { grid-template-columns: 34px 3.75rem minmax(0, 1fr) minmax(0, 9rem) auto; }
  .tr-lock { grid-column: 3 / -1; justify-self: start; }
  .tr-lock:empty { display: none; }
  .two-col, .two-col-wide-right, .designer-layout { grid-template-columns: 1fr; }
  .ticket-layout { grid-template-columns: 1fr; grid-template-areas: "details" "call" "history"; }
}
@media (max-width: 640px) {
  h1 { font-size: 1.45rem; }
  .topbar-inner { gap: 0.75rem; padding: 0.4rem 0.75rem; flex-wrap: wrap; }
  .brand-name { display: none; }
  .nav-email { display: none; }
  .main { padding: 1.1rem 0.75rem 6rem; }
  .panel { padding: 1rem; border-radius: var(--radius); }
  .search { max-width: none; }
  .list-tools { flex-direction: column; align-items: stretch; }
  .ticket-row { grid-template-columns: 34px minmax(0, 1fr) auto; gap: 0.25rem 0.75rem; padding: 0.75rem 0.9rem; }
  .ticket-row .disc { grid-row: span 2; }
  .tr-id { grid-column: 3; grid-row: 1; justify-self: end; font-size: 0.85rem; }
  .tr-name { grid-column: 2; grid-row: 1; }
  .tr-phone { grid-column: 2; grid-row: 2; font-size: 0.9rem; }
  .tr-status { grid-column: 3; grid-row: 2; justify-self: end; font-size: 0.85rem; text-align: right; }
  .tr-lock { grid-column: 2 / -1; grid-row: 3; justify-self: start; max-width: 100%; }
  .outcomes { grid-template-columns: 1fr; }
  .sticky-actions {
    position: sticky; bottom: 0; margin: 1rem -1rem -1rem; padding: 0.75rem 1rem calc(0.75rem + env(safe-area-inset-bottom));
    background: var(--paper); border-top: 1px solid var(--line); border-radius: 0 0 var(--radius) var(--radius);
  }
  .sticky-actions .btn { flex: 1; }
  .stats dd { font-size: 1.15rem; }
  #toasts { left: 0.75rem; right: 0.75rem; width: auto; bottom: 0.75rem; }
  .table thead { display: none; }
  .table tr { display: block; border-bottom: 1px solid var(--line); padding: 0.5rem 0; }
  .table td { display: flex; gap: 0.75rem; border: 0; padding: 0.2rem 0; }
  .table td[data-label]::before { content: attr(data-label); flex: 0 0 7rem; color: var(--ink-soft); font-size: 0.85rem; }
  .td-action { justify-content: flex-start; padding-top: 0.5rem !important; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; transition: none !important; }
}

/* ---------- v1.1 additions ---------- */
.theme-toggle {
  flex: none; width: var(--tap); height: var(--tap); border-radius: 50%; display: inline-grid; place-items: center;
  background: var(--paper); color: var(--ink); border: 1.5px solid var(--line); cursor: pointer; padding: 0;
}
.theme-toggle:hover { border-color: var(--leaf); }
.theme-toggle svg { width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.login-theme { position: fixed; top: 0.75rem; right: 0.75rem; z-index: 5; }

.order-btns { margin-left: auto; display: inline-flex; gap: 0.25rem; }
.order-btn {
  width: 34px; height: 34px; border-radius: var(--radius-sm); display: inline-grid; place-items: center; padding: 0;
  background: var(--paper); color: var(--leaf-deep); border: 1.5px solid var(--line); cursor: pointer;
}
.order-btn:hover:not(:disabled) { border-color: var(--leaf); background: var(--leaf-wash); }
.order-btn:disabled { color: var(--muted-item); cursor: default; opacity: 0.6; }
.order-btn.is-busy { opacity: 0.5; }
.order-btn svg { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 2.6; stroke-linecap: round; stroke-linejoin: round; }

.countdown { font-variant-numeric: tabular-nums; font-size: 1.1em; }